Some of the users(mostly non-admins) do not see the "Subscribe" button in knowledge portal for knowledge article. - Support and Troubleshooting

Some of the users(mostly non-admins) do not see the "Subscribe" button in knowledge portal for knowledge article. Description The non-admin user does not see the "Subscribe" button in the knowledge portal(kb) and not able to subscribe to the knowledge articles.

Release or Environment Service portal

Cause The system properties "glide.knowman.enable_km_subscription.roles" manages the users who can see the subscribe button in knowledge portal.

Resolution In OOB, the property 'glide.knowman.enable_km_subscription.roles' is set to the role 'knowledge'. Edit this property to show the subscribe button to other role users as well.

Additional Information Refer the below docs for more details:

https://docs.servicenow.com/csh?topicname=configure-subscription-properties.html&version=latest