Agents are set to offline by 'admin' in agent workspaceIssue In Agent Presence History table, some Agents state being set to "Offline" by "admin" CauseThere is a scheduled job (installed as part of fix for PRB1376049) which runs every minute and for each agent that has been available for more than the offline threshold (default 5 minutes), checks if they are still subscribed to the AMB Inbox channel. If they aren't still subscribed, they are marked "Offline". Scheduled job: AWA - Set Inactive Agents OfflineThe inactivity is calculated using the system property "com.glide.awa.agent_inactivity_threshold_seconds". If this property is not defined in an instance, it will take the default value of 300 seconds.ResolutionThis is expected OOTB behaviour. However, to increase the time interval, create and set the value of the following system property to a higher value."com.glide.awa.agent_inactivity_threshold_seconds"