Agent Mobile: Mobile function not working


If a UI Parameter is not filled then, value is getting stored as {{action_parameter_name}} at the time of update.
In some other cases, the button (mobile function) do nothing after clicking on it.

Release or Environment

New York and above


The above issues occur when there is a mapping missing between the UI parameter and the Item parameter.


To resolve the issues, make sure that every UI parameter has a parameter mapping defined.


  1. Go to the Studio
  2. Open the Function (Action) from the Navigator
  3. Checked the UI parameter and Parameter mapping related list
  4. Make sure that every UI parameter has a corresponding mapping with an Item parameter