Pattern "Windows Identity - Hardware Information" defines Win32_BaseBoard.SerialNumber as the serial number for Dell PC/laptops it should be Win32_BIOS.SerialNumber - Known Error

Pattern "Windows Identity - Hardware Information" defines Win32_BaseBoard.SerialNumber as the serial number for Dell PC/laptops it should be Win32_BIOS.SerialNumber Description Shared Library Pattern "Windows Identity - Hardware Information" populate serial number https:// .service-now.com/nav_to.do?uri=sa_pattern.do?sys_id=2ba886d6dbc12200c06776231f96194b

Pattern "Windows OS - Desktops" used shared library

Out of the box: 3.10. Add Win32_BIOS.SerialNumber to temporary table 3.12. Add Win32_BaseBoard.SerialNumber to temporary table

To achieve customer's objective, we need to move step "Add Win32_BaseBoard.SerialNumber to temporary table" BEFORE "Add Win32_BIOS.SerialNumber to temporary table"

Steps to Reproduce

Discover windows computer

Workaround Shared Library Pattern "Windows Identity - Hardware Information" populate serial number https:// .service-now.com/nav_to.do?uri=sa_pattern.do?sys_id=2ba886d6dbc12200c06776231f96194b

Use Pattern "Windows OS - Desktops" as an example, It used shared library above to retrieve the serial number

Out of the box the pattern step as below: 3.10. Add Win32_BIOS.SerialNumber to temporary table 3.12. Add Win32_BaseBoard.SerialNumber to temporary table

To achieve objective, we need to move step "Add Win32_BaseBoard.SerialNumber to temporary table" BEFORE "Add Win32_BIOS.SerialNumber to temporary table"

Following KB provide an information on how we can modify the steps.

NOTE: The KB is to use "Win32_BaseBoard.SerialNumber" while in this case, customer wants to use "Win32_BIOS.SerialNumber". As such, step "Add Win32_BaseBoard.SerialNumber to temporary table" should be BEFORE "Add Win32_BIOS.SerialNumber to temporary table"

https://hi.service-now.com/kb_view.do?sysparm_article=KB0783000