Users unable to download the attachment when the state is emptyIssue In an instance with Antivirus Plugin activated, the state field in the sys_attachment table gets added. We observe that some attachments have the state empty and these attachments are unable to download for the non-admin users on any forms. STEPS TO REPRODUCE : 1. Activate the plugin "ServiceNow Antivirus Program" 2. Impersonate any non-admin user. 3. Navigate to any knowledge article or incident form in the portal/ITIL view and download the attachment. Expected Behavior: The attachment should be downloadable. Actual Behavior: Clicking on the attachment will not download and no response. Resolution>> The Antivirus Scanner introduced the state column and the attachments will be downloadable only when the state is available >> The state value changes to "empty" for the attachments which are prior to this activation. >> The Scanner will make the attachment "available" only when admin users download an attachment from the record or if we attach a new attachment to a record. >> But when a user tries to download them then that attachment would be scanned, and depending on scan result it will assign an appropriate state. Irrespective of UI (unless it is a custom download) all attachments would send for scanning. >> After scanning, it assigns the state available, which will allow the users to download attachments.