In Agent Workspace, opening records from SLA lists (My Work and My Group's Work) will load the task form in the URL instead of incident form - Known Error

In Agent Workspace, opening records from SLA lists (My Work and My Group's Work) will load the task form in the URL instead of incident form Description In Agent Workspace, opening records from SLA lists (My Work and My Group's Work) will load the task form in the URL instead of incident form

Steps to Reproduce

1. Impersonate Beth Anglin in a New York instance 2. Open Agent Workspace 3. Access list SLAs > My Group's Work 4. Click on any incident number and note that you are taken to the "task" form. If there are no records shown in the list, you can remove all filter conditions to display any SLA record and then click on an incident number.

e.g. /now/workspace/agent/record/task/a9e30c7dc61122760116894de7bcc7bd

5. Compare with navigation in the Platform UI when you are browsing records from Service Desk > SLAs > My Groups Work - clicking on an incident number takes you to the incident form

e.g. nav_to.do?uri=incident.do?sys_id=a9e30c7dc61122760116894de7bcc7bd

Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.