Post button missing on additional comments/work notes if incident is placed in 'on hold - awaiting caller' stateIssue Users may notice that if you place an incident in an "On Hold" state, and choose "Awaiting caller" as the on hold reason, the additional comments become mandatory and the post button is missing.ReleaseAll releasesCauseThis is caused by an out-of-box UI policy titled "Make the field 'Additional Comments' mandatory when the On Hold Reason is 'Awaiting Caller'"ResolutionServiceNow does not recommend deviating from out-of-box conditions. However, ou may deactivate or modify this policy to your liking, however other unforeseen issues may occur so make sure you test in a sub-production instance prior to making this change in Production.