Public/ Non-logged in Users are getting a message 'You do not have sufficient privileges to access this knowledge item' when trying to view a published knowledge article in Service PortalIssue Public/ Non-logged in Users are getting a message 'You do not have sufficient privileges to access this knowledge item' when trying to view a published knowledge article. The kb_article_view page and the KB Article Content widget are already made public, still the users reported seeing the message.CauseThe Knowledge base for the particular KB has 2 user criteria. One for Can View and the other for Cannot View. Neither of these UCs is allowing any public role user to view the articles.ResolutionAs a resolution, the customer either needs to remove the user criterias or create new user criteria for the public role, which is basically non-logged in user.Related LinksCreate User Criteria RecordSelect User Criteria for a Knowledge Base