VCenter event connector failing with error -"Connection test failed: RESPONSE STATUS ERROR No: 500" - Known Error

VCenter event connector failing with error -"Connection test failed: RESPONSE STATUS ERROR No: 500" Description The Event Management vCenter connector breaks login when usernames or passwords contain predefined XML entities ", &, ', When performing the "Test Connector", below error can be observed. Connection test failed: RESPONSE STATUS ERROR No: 500 RESPONSE ERROR : http://schemas.xmlsoap.org/soap/encoding/ " xmlns:soapenv=" http://schemas.xmlsoap.org/soap/envelope/ " xmlns:xsd=" http://www.w3.org/2001/XMLSchema " xmlns:xsi=" http://www.w3.org/2001/XMLSchema-instance "> ServerFaultCode Error returned by expat parser: not well-formed (invalid token)

while parsing serialized value of type string at line 7, column 0

while parsing call information for method Login at line 4, column 0

while parsing SOAP body at line 3, column 0

while parsing SOAP envelope at line 1, column 0

while parsing HTTP request for method login on object of type vim.SessionManager at line 1, column 0 RESPONSE STATUS ERROR No: 500 RESPONSE ERROR : http://schemas.xmlsoap.org/soap/encoding/ " xmlns:soapenv=" http://schemas.xmlsoap.org/soap/envelope/ " xmlns:xsd=" http://www.w3.org/2001/XMLSchema " xmlns:xsi=" http://www.w3.org/2001/XMLSchema-instance "> ServerFaultCode The session is not authenticated. group-d1 System.View RESPONSE STATUS ERROR No: 500 RESPONSE ERROR : http://schemas.xmlsoap.org/soap/encoding/ " xmlns:soapenv=" http://schemas.xmlsoap.org/soap/envelope/ " xmlns:xsd=" http://www.w3.org/2001/XMLSchema " xmlns:xsi=" http://www.w3.org/2001/XMLSchema-instance "> ServerFaultCode The session is not authenticated. group-d1 System.View

Steps to Reproduce

Connect to the Instance and Navigate to Connector Instance Open the VCenter Connector and click on "Test Connector" The system throws an error. Workaround This problem has been fixed. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix. For now, below workaround steps can be considered.

Connect to the Instance and navigate to MID Server -> Script Includes -> vCenter_JS Scroll down to authToken: function () - Line no 368 [If not customized/updated recently] Replace the lines that start with: var username & var password with the following code: var StringUtil = Packages.com.glide.util.StringUtil; var username = StringUtil.escapeHTML(this.probe.getParameter("username") || ""); var password = StringUtil.escapeHTML(this.probe.getParameter("password") || ""); Save the script include and click on "Test Connector". It will connect successfully.