Troubleshooting DNS Resolution Issues with the ServiceNow Authoritative Name Servers - Support and Troubleshooting

Troubleshooting DNS Resolution Issues with the ServiceNow Authoritative Name Servers Summary The authoritative DNS nameservers for the service-now.com are hosted with UltraDNS and Akamai.

Release All ServiceNow releases

Instructions If you're seeing any issues resolving service-now.com domains (instancename.service-now.com) please do the following:

Test resolving the domain (instancename.service-now.com) against well-known public DNS servers such as Google Public (8.8.8.8 and 8.8.4.4) and Cloudflare Public (1.1.1.1 and 1.0.0.1) DNS resolvers Test resolving the domain (instancename.service-now.com) against one or more of the ServiceNow authoritative DNS servers (see ServiceNow Authoritative Nameservers) Identify the DNS server that your network or OS is configured to use, and test resolving the domain (instancename.service-now.com) against that ServiceNow Authoritative Nameservers The list of authoritative DNS servers for the service-now.com domain as of early 2020 is below. You can find the current list at any time by visiting a site such as https://dnschecker.org/ns-lookup.php or by using the command dig NS service-now.com on any Linux/Unix/MacOS computer.

dig NS service-now.com ... ;; ANSWER SECTION: service-now.com. 3600 IN NS edns140.ultradns.com. service-now.com. 3600 IN NS ns1-98.akam.net. service-now.com. 3600 IN NS edns140.ultradns.net. service-now.com. 3600 IN NS aus1.akam.net. service-now.com. 3600 IN NS usw1.akam.net. service-now.com. 3600 IN NS usc4.akam.net. service-now.com. 3600 IN NS use1.akam.net. service-now.com. 3600 IN NS edns140.ultradns.org. service-now.com. 3600 IN NS ns1-234.akam.net. service-now.com. 3600 IN NS eur6.akam.net. service-now.com. 3600 IN NS edns140.ultradns.biz. service-now.com. 3600 IN NS use3.akam.net.

;; ADDITIONAL SECTION: aus1.akam.net. 43812 IN A 184.85.248.65 edns140.ultradns.biz. 36091 IN A 204.74.67.140 edns140.ultradns.com. 41345 IN A 204.74.66.140 edns140.ultradns.net. 36355 IN A 204.74.110.140 edns140.ultradns.org. 38491 IN A 204.74.111.140 eur6.akam.net. 22428 IN A 2.22.230.64 ns1-98.akam.net. 21830 IN A 193.108.91.98 use1.akam.net. 269 IN A 72.246.46.64 usc4.akam.net. 43178 IN A 184.26.160.65 use3.akam.net. 6122 IN A 96.7.49.65 usw1.akam.net. 31546 IN A 23.61.199.66 ns1-234.akam.net. 22423 IN A 193.108.91.234 edns140.ultradns.com. 51291 IN AAAA 2001:502:f3ff::28c

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