Issue with navigator menu not displaying on redirection(switch to Native) from Service portal to platformIssue The instance has portal redirect setup for end-users and also has a custom exit button on the portal which onClick redirects to the platform. The custom exit button has an HREF / URL value of '/nav_to.do?uri=home.do'. When a no-role user clicks on the exit button on the portal gets redirected to https://INSTANCE_NAME.service-now.com/home.do but no navigation menu displays on the left. On removing the home.do from URL and refresh the navigator menu gets displayed. How to configure the Href/Url for the custom exit button on the portal so that when no-role user default to our Service Portal after login but still have the ability to exit the Portal and see the Navigation Menu and have access to all that they should that exists outside our Service Portal?ReleaseAny ReleaseResolutionTo resolve the issue using the below value for the URL on the custom exit button on the portal will display the navigation menu.Use: '/navpage.do?uri=home.do' instead of : '/nav_to.do?uri=home.do' Related LinksWay to set up Service Portal redirection https://community.servicenow.com/community?id=community_blog&sys_id=cbcda2e9dbd0dbc01dcaf3231f961949