Star rating for knowledge article is not working in backendIssue In the back end, when you open a knowledge article and try to add a star rating, it doesn't work. However, it works in the front end (Service Portal).ReleaseNew York Patch 4 Hot Fix 1bCauseCustomization of the UI Macro.ResolutionThe UI_MACRO is customized. After moving it to (out-of-box) OOB, the issue is resolved. https://<instance_name>.service-now.com/sys_ui_macro.do?sys_id=51619f21470131007f47563dbb9a71e2&sysparm_view=&sysparm_record_target=sys_ui_macro&sysparm_record_row=1&sysparm_record_list=name%3Dkb_view_title_ratings%5EORDERBYname&sysparm_record_rows=1Related LinksCheck all the UI Macros on Knowledge (whether they are OOB): https://<instance_name>.service-now.com/nav_to.do?uri=%2Fsys_ui_macro_list.do%3Fsysparm_offset%3D%26sysparm_query%3DnameLIKEkb%26sysparm_list_mode%3Dgrid%26sysparm_userpref_module%3De6e301dba6d9e9d9003910fd5fa716f4%26sysparm_clear_stack%3Dtrue