How to make changes to the 'Delivery Plan Schedule' formatter fileIssue In Self-service view of the requested item, there is section called Delivery plan in order to add or remove columns to this section one has to modify the formatter called 'Delivery Plan Schedule' formatter which references a XML file named 'sc_req_item_delivery_plan.xml'. Where to find this XML file and how to modify it.ResolutionThis XML file 'sc_req_item_delivery_plan.xml' is embedded in to out of the box source code. Meaning it comes from the backend and is NOT available for modification.If changes has to be made to "Delivery Plan" section, then one has to create a new UI macro, reference it in a formatter and use this formatter for the 'Delivery Plan'.