New York Patch 8: Known Errors - Known Error

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New York Patch 8 : Known Errors

This article presents notable known errors in New York Patch 8, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the Known Error Portal .

Note : The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.

To view the release notes for this release family, see New York Release Notes .

Severity 1 The following table lists notable Severity 1 known errors in this patch.

Article Problem Category Title KB0657450 PRB1241406 Persistence CMDB TPP migration is creating records in the [cmdb$par1] table with sys_class_path is NULL. Some relationships are not showing on CMDB related lists and searches against CMDB tables are not returning all records. KB0750004 PRB1320637 MID Server A MID Server upgrade that includes a new JRE version will overwrite the cacerts file KB0832791 PRB1352387 Discovery Potential out of memory issues if users are running the SNMP - Routing pattern against BGP routers KB0755290 PRB1354641 Discovery 'Discovery - Cloud Service Account Reload' business rule can needlessly flood the MID server with 'service_account_reload' commands KB0813876 PRB1371401 Discovery Script Include 'DeviceL3Mapping' may trigger slow queries on CMDB KB0823915 PRB1384533 Service Catalog Multi-row variable set data are deleted when the variable set is within a container KB0816119 PRB1387911 Discovery Multiple concurrent calls to /api/now/pattern_library/GetCITypes may increase the memory consumption significantly in the instance, resulting in performance impact KB0826539 PRB1404597 Configuration Management Database (CMDB) Plugin com.sn_apphealth has invalid scope sys_id 70fae9692b1c0200c5244f74b4da15d2 KB0827747 PRB1408516 MID Server MID Server upgrade fails leaving MID Server Down, due to Cisco AMP antivirus preventing the upgrade service deleting the Wrapper executable KB0853053 PRB1410691 Discovery The query resulting from the 'CloudResourceDiscoveryCountHandler' script causes a high CPU usage issue KB0832083 PRB1412232 Configuration Management Database (CMDB) Slow performance in the relationship formatter with a large number of orphan relationships KB0852519 PRB1416276 Mobile (Classic) [Android only] Reference fields are not populating when selected in the Classic Mobile application v5.0 KB0862452 PRB1420648 Flow Designer Missing index on sys_flow_context.execution_id - slow flow.fire events processing by the Flow Engine Event Handler KB0861720 PRB1434649 Performance Analytics [Backport] High memory consumption can occur on large data sets KB0727701 PRB631444 Business Logic Processing Changing the sys_class_name of a record can result in the record being deleted if Mandatory field Data Policy prevents the insert in the target table Severity 2 The following table lists notable Severity 2 known errors in this patch.

Article Problem Category Title KB0727122 PRB1113671 Discovery Discovery - Sensors business rule runs for non-Discovery ecc_queue inputs. KB0780321 PRB1164902 Archiving Archive Destroy rule does not work when archived record is from a scoped application KB0727944 PRB1238857 Forms and Fields When saving a read-only currency field its value may be converted to default US Dollars automatically KB0727642 PRB1250745 Persistence Slowness and potential browser lock up in reports when there is a dot-walked filter condition on a CMDB table (Table Per Partition extension model) KB0684402 PRB1270022 Performance Analytics [DOMAIN] Spotlight Job doesn't collect spotlights for empty user and "Use snapshots" property KB0722859 PRB1272983 Import / Export Document Viewer inline only works for PDF documents KB0686956 PRB1280034 Email No way to hide or not allow "Allow Notifications" option from the Notification Preferences for Non-Admin users KB0717976 PRB1288212 VA-Web Client The virtual agent does not translate based on user language while using the internationalization plugin KB0692497 PRB1294822 Discovery A single Linux - Storage sensor can run a node out of memory KB0832527 PRB1298019 Performance Analytics Reporting: WCAG -Level A: Users are unable to access the Save drop down menu popup when voiceover is enabled KB0717208 PRB1305469 Clone Issues Excluding table-per-class (TPC) extended tables from a clone can cause orphaned Discovery Credentials with the 'Record not found' error when trying to open them KB0714289 PRB1308489 Persistence The cancelled table rollback leaves the context in the 'reverting' state and cannot restart KB0780002 PRB1313994 Email SMTPSenderJob is not scalable for handling large amount of SMTP events and many jobs KB0754246 PRB1316881 Security Access Control Lists VA - On Service Portal when VA widget is display and user it NOT logged in, conversation does not display KB0721421 PRB1318176 Asynchronous Message Bus The Asynchronous Message Bus (AMB) fails to connect to the instance when running through Fiddler proxy KB0725089 PRB1321133 Database Indexes Large table optimization does not work in TPP when ignored index does not exist on the primary partition KB0752975 PRB1324263 Upgrade Engine Issues Application upgrade process dependencies are not honored and plugin dependencies are not auto installed or upgraded to the scope version KB0748825 PRB1326424 Core Platform Domain Separation: Choices display incorrectly in the Activities field on a form KB0754350 PRB1326958 Platform Performance A large Cascade Delete may cause memory issues KB0728440 PRB1327992 Reporting [Security Bug] ACL Issue with Published Report KB0727700 PRB1328367 Application Navigator & Banner Frame Banner image cannot be changed in Madrid KB0743158 PRB1329089 Workflow Workflows are not triggered on the records after the upgrade KB0744908 PRB1329337 Cloud Provisioning and Governance (CMP) Memory exhaustion due to 'AWS EC2 - DescribeSnapshots' discovery sensor KB0744354 PRB1329356 Email SLAs is not attached automatically when an email comes in and a ticket is created KB0823092 PRB1331004 Asynchronous Message Bus Virtual Agent Topic Conversation gets stuck when websockets are enabled, "amb.ServerConnection [ERROR] Connection broken" KB0750599 PRB1335372 Discovery Credentials are not validating when IAM profile configured mid is pointed to instance KB0752447 PRB1341509 Core Platform The GlideDate API is not honoring getDisplayValueInternal() KB0793919 PRB1342958 Condition Builder Filter criteria is no longer visible in the breadcrumbs due to URL limitations KB0818886 PRB1346605 Virtual Agent Platform All the sys_cs_conversation records created after NewYork upgrade have same Topic definition name "system" KB0755212 PRB1346619 Virtual Agent Platform The virtual agent closes the chat when the option "I want something else" is clicked KB0815838 PRB1347170 Domain Support The getMyGroups() does not work as expected in Domain-separated instance KB0793682 PRB1348179 Platform Security The System user (default user to run jobs) has no access to add admin/security_admin role via a scheduled job KB0780003 PRB1351085 Email The stack 'main,DataHandler.getInputStream,4 thread' leaks threads and eventually causes an OutOfMemory condition KB0755216 PRB1352033 Agent Workspace A record can not be opened from a list if the first column is an empty/null non-reference field KB0815373 PRB1356669 Walk-Up Experience The You have an upcoming appointment scheduled for Invalid date message displays when using the walkup_online_checkin page of the Service Portal to book an appointment KB0758146 PRB1356676 Tables and Dictionary The sys_dictionary_override.attributes max_length is 255 and does not match sys_dictionary.attributes which has max_length "large" since the fix for PRB914599 KB0759288 PRB1358050 Flow Designer A flow using the field of type 'List' in an 'If' condition is not working as expected KB0781931 PRB1358510 Discovery Horizontal Discovery does not detect an extra IP address in the same discovery schedules KB0821500 PRB1358692 Application Navigator & Banner Frame The navigator focus ring has insufficient contrast between the foreground and background colors KB0760270 PRB1358846 Password Reset Application Password Reset Workflows broken after Madrid upgrade - Record not available for wf_element_definition KB0781716 PRB1359305 Persistence The new TPP logical tables are not batched by the batcher and there are multiple 'Add Columns' alter types while Installing CMDB CI Class Models Store app KB0863765 PRB1361619 IntegrationHub Blank response is coming for Complex Object outputs when sub flows invoked from Parent domains through back ground scripts KB0831991 PRB1362288 Design System now-label-value: Reads content twice due to native title="" attribute [#1267] KB0853074 PRB1365752 Orchestration Orchestration using the AD activity pack can break after upgrading to Madrid KB0821242 PRB1366334 Service Portal Service Portal - Agent Chat is broken when User Criteria and Explicit Roles are used KB0793351 PRB1368924 Forms and Fields The 'Open in dependency views' button is not identified as a button by screen readers KB0792477 PRB1371234 Text Search Reporting shows no data on aggregated reports, charts, or pivots when using a filter containing a Keywords condition and one or more Group By conditions KB0861845 PRB1373208 Mobile Platform Mobile: Non internal users unable to see data in group by Applet | ACL Condition fails for Group By Applets KB0823723 PRB1373263 Condition Builder Catalog UI policies with the choice conditions 'contains' '=' are removed after saving the UI policy KB0785047 PRB1373497 Performance Analytics [Quebec] Text index collection fails for the monthly indicator KB0788120 PRB1374222 Record Watcher Existing record-watcher responders get intermittently removed from the [sys_rw_action] table KB0827777 PRB1374360 Patterns The cmdb_ci_os_packages identifier is set to Independent causing packages to incorrectly be marked as duplicates KB0824042 PRB1374484 Edge Encryption When multiple consecutive encryption tokens are present in the payload, the Edge proxy throws the error 'The Encryption Proxy detected an error' KB0855624 PRB1377588 Platform Licensing Subscription Management shows paid store app tables as custom tables KB0861879 PRB1379117 Advanced Work Assignment If a custom chat service channel is used, the Conversation Server does not handoff to the AWA live agent. KB0793248 PRB1379339 Employee Service Center Service Portal - screen reader states there are 5 items in the header, but only 4 are available KB0818932 PRB1379787 Discovery The NullPointerException error occurs when using MID configuration parameter "mid.aws.instance_profile_name" and setting MID Server property "mid.aws.sts.assume_role.disable_credential_caching" to true KB0793967 PRB1380126 Discovery Discovery is causing IP address flapping KB0825512 PRB1380393 Flow Designer An update to the field using inline script results in field value 'fd-scripted' when the flow If flow is executed for first time by user who doesn't have flow_designer or admin role KB0793923 PRB1380777 Condition Builder TableAPIService: Condition builder should automatically create TinyUrls for GET requests that are too long rather than put onus on component consumers to detect requests that are too long KB0819023 PRB1381861 On-call Scheduling Schedules overlap for users when 'To' 'From' dates are not set to user schedule being swapped. KB0794198 PRB1381957 Discovery Activating the Discovery plugin creates an execute ACL of type client_callable_script_include KB0812355 PRB1383335 Flow Designer Record watchers without valid sys_IDs trigger the flow for every update in the table KB0823161 PRB1384244 Email Some pop3 incoming email messages might not get retrieved if the same UID exist on the email table KB0813636 PRB1385357 MID Server MID Server can fail to install or upgrade to Orlando due to new external connectivity requirement to ocsp.entrust.net for OCSP certification revocation verification check KB0823165 PRB1388544 Email Failure to insert the first 20 emails causes the POP3 Reader to finish prematurely KB0820122 PRB1388587 Service Mapping An incorrect JSON parsing of the glide.ui.date_format property causes accessibility problems to application services KB0826413 PRB1389413 Discovery Legacy Windows Discovery WMI Classify fails with the error 'The argument is null or empty' KB0827115 PRB1389485 Demand Management When a new assessment instance record with Metric Type = 'Demand' is created, the 'Task' field on the instance is empty KB0868321 PRB1390308 Patterns Discovery and IRE sometimes creates orphaned relationships where the parent/child sys_id is null, empty, or invalid KB0817926 PRB1390666 Patterns Unable to run horizontal discovery on some Linux machines due to a NaN value being passed to the Linux/Unix pre-sensor KB0822692 PRB1392249 Connect Chat Attachments are not getting added to the Incident record when uploaded from the Virtual Agent chat. KB0860250 PRB1393772 Patterns The base board serial number is populated on the serial number record instead of the BIOS Serial number for windows computers when using the Windows OS - Desktops pattern for discovery KB0822721 PRB1394018 Service Mapping Application Map is not loading when "Service Analytics" feature is enabled [sa_analytics.rca_enabled=true] KB0819928 PRB1394390 HTML Editor When adding an HTML editor (TinyMCE) to a form, an error appears in the console KB0832744 PRB1395173 Flow Designer Adding two or more inputs with default values on a sub-flow ignores the default value on first input during a test run KB0822422 PRB1396017 Performance Analytics The 'year to date' and 'fiscal year to date' does not work for the weekly indicator KB0852316 PRB1396722 Configuration Management Database (CMDB) The CMDB Search plugin causes wildcard queries to CMDB when using global search KB0827975 PRB1402393 Patterns Discovery is consuming high CPU on target Windows servers due to the PostgreSQL pattern running find.exe KB0824447 PRB1403224 Discovery When converting the $results to JSON in WMIFetch.psm1, a lot of memory is consumed on MID, and the PowershellProcessRunner eventually times out KB0827942 PRB1403259 Clone Clone - Excluding base TPC table doesn't exclude child tables extending it KB0824393 PRB1403471 Text Search The sc_cat_item is not searchable after upgrading to New York/Orlando when optimized upgrade is disabled KB0824471 PRB1403837 Software Asset Management Professional [SaaS] Salesforce integration profiles are not able to pull all different user types, such as Partner, Partner Community, Customer Portal User, etc. KB0824674 PRB1404434 Store ITOM Content for Discovery Discovering RHV Datacenters fails with "Cannot convert ### to java.lang.Character (script_include:RHVApiUtil; line 114)" in "RHV Discover Logical Datacenters" Horizontal Pattern. KB0831356 PRB1405794 Event Management Alert lists on workspace don't freeze when a checkbox or preview is clicked KB0832088 PRB1406497 Agent Chat Users cannot see messages from an agent if the user initiates a new chat without refreshing the browser KB0827022 PRB1406698 Outbound Messaging Errors appear in the recently upgraded Orlando instances, impacting outbound HTTP/REST communication KB0831525 PRB1408324 Activity Stream Time fields are displayed in terms of how long ago but they are stated as "Xm ago" rather than "X minutes ago" with the same applying to hours / days / months / years confusing screen readers KB0827313 PRB1408638 Discovery Discovery scans remain active or get canceled at the max runtime due to multi-page pattern sensors not being marked as complete and incorrectly created records in the discovery_multi_page_optimistic_lock table KB0854500 PRB1411504 Configuration Management Database (CMDB) MAC address field on cmdb_ci_network_adapter should increase the max length to avoid duplicates KB0830515 PRB1411582 Lists 'Uncaught TypeError: list.setOmitCount is not a function' error while loading or exporting the dashboard KB0858518 PRB1413462 Flow Designer Flow Designer 'Wait For Condition' can encounter a race condition leaving the flow stalled in the waiting state even when the condition is met KB0868355 PRB1414833 Flow Designer In Flow Designer, the Lookup record action with dynamic variables for date fields in conditions is not working in Paris KB0832713 PRB1415617 Edge Encryption Edge Encryption Proxy has fatal error EXCEPTION_ACCESS_VIOLATION when using Java 8 Update 261 (1.8.0_261) KB0852445 PRB1417104 Store ITOM Content for Discovery Nutanix pattern fails to gather all the data and is getting only first 100 records. KB0858627 PRB1419577 MID Server The MID Server Upgrade service doesn't properly detect if the MID Server has fully shut down, and so has issues with file locks when it starts deleting, potentially leaving the MID Server down KB0855205 PRB1420238 Restore : Upgrading the instance to Paris after Instance Restore (Downgrading) causing instance unavailability KB0854256 PRB1420687 Cloud Provisioning and Governance (CMP) Azure Cloud Discovery ListNodes fails with error message if a virtual machine in an Azure region is terminating then all virtual machines in the same region are undiscoverable KB0855649 PRB1420890 Configuration Management Database (CMDB) Upgrading from New York to Orlando causies static .js and .css files to not load in some pages KB0855482 PRB1421414 Import / Export JDBC data source import fails if the initial request is timed out blocking the thread KB0855472 PRB1422362 Software Asset Management Professional UI policy 'Subscription with ignore installs form configurations' hides the Product Catalog tab for SaaS software model like Cisco Webex KB0863979 PRB1424373 Flow Designer Record watchers persist if the flow cancellation occurs with a serialization error KB0863438 PRB1425247 Forms and Fields Updating the image field by uploading a new image navigates to error KB0867188 PRB1428376 Store ITOM Content for Discovery Palo Alto Firewall pattern step "17. Populate Palo Alto Firewall Device Table" creates empty entry in cmdb_ci_firewall_device_palo_alto KB0858554 PRB1429834 MID Server MID Server down after attempted upgrade, due to file locks caused by Dell SecureWorks Red Cloak anti-virus (mid.bat, java.exe, wrapper-windows-x86-64.exe) KB0864634 PRB1430051 Discovery Select query operations on the discovery_cloud_temp_result table are causing system performance issues KB0860142 PRB1431162 Reporting In reports, variables cannot be selected from dot-walked fields to add to the query selector in Orlando and Paris KB0860864 PRB1433713 Software Asset Management Professional Some of the SaaS SKU identifier are pointing to incorrect product names or editions KB0860930 PRB1434943 IntegrationHub API upload of attachment removes special characters from file name at the endpoint KB0866931 PRB1436701 MID Server Windows Pattern Discovery may discover the MID Server host itself instead of the target server if the first WMI query fails in the pattern KB0861832 PRB1437409 MID Server The MID Server startup or pre-upgrade PowerShell check fails with the PSReadLine/PSConsoleReadLine/WinIOError error KB0862347 PRB1439903 Service Portal In the portal, the Current Date value is showing daylight savings time in Brazil KB0862624 PRB1441275 Store ITOM Content for Discovery IBM HMC pattern can create duplicated object_id for cmdb_ci_lpar_instance in step 42 which causes identification issue KB0863087 PRB1441582 Persistence The RR exclusion list causes replication breakage on RRs KB0866481 PRB1442543 Import / Export JDBC Import over the MID causes an error and not all JDBCProbe records in the ECC Queue are processed KB0870037 PRB1442644 Agent Workspace During the upgrade, form related to an incident or task based table does not load in workspace KB0864702 PRB1442707 Field Service Management The re-index progress triggered by the fix script causes a backlog issue KB0864444 PRB1444252 Discovery Discovery hangs in Paris instance, scanning multiple IP addresses of the same device in the same schedule hangs if classify probes or identity probes/patterns are not successful KB0829912 PRB576612 UI Components [TBF] Translated fields still using English Sort Order KB0523398 PRB579732 Email Email Client displays an empty window KB0595205 PRB624982 Language and Translations Translated decimal field does not convert dot to comma KB0549804 PRB630133 Workflow In list view, task.stage breaks UI rendering and throws a "jQuery is not defined" error when using UI11 KB0596799 PRB653427 Server Side Scripting In List choice UI action on a related list, global variable 'current' does not work in List v2 KB0598187 PRB668806 Project Portfolio Management Cannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected KB0598781 PRB678273 Update Sets Deleting a nonexistent Ui View via update set deletes the main section of Default View instead KB0598169 PRB679363 Human Resources Service Management Possible data loss during reparenting hr_case to sm_order KB0597376 PRB689086 Core Platform Deletion of a user record can cause a cascade effect that affects form layouts. KB0623129 PRB718318 System Applications Unable to launch Studio via Studio module when UI11 is enabled KB0598769 PRB725968 Persistence Cannot expand the size of a field in a rotating table in a way that propagates the expansion to all rotating tables KB0639500 PRB734026 UI Components HTML5 in IE11: mp4 or webm uploaded videos fail to render KB0635475 PRB964769 Performance Analytics ***DO NOT USE FOR CASE ATTACHMENT, if there are questions on this PRB please create a TASK***