Failed Approval Response from EmailIssue When a Approver receives the Approval email notification for a Change Request and clicks the "Approve" link in the email, the response email fails to be processed. The User receives "An approval reply has failed to be processed by our system" email notification. The notification contains properly the word approve in the sysevent_email_action record as recommended in KB0727621CauseThe subject of the email is too long and the word approve is not received in the sys_email recordResolutionMake sure the field short description or the field used for the notification subject is short as the name suggests (ideally less than 150 characters) Additionally, there is a way to reduce the max number of characters in the Short Description field of the change Form and this community articles explain how to achieve that: Limit the characters for a field Show alert onSubmit if field is not empty Previous articles suggest one client script that would look like this: function onSubmit() { var short_description=g_form.getValue('short_description'); if (short_description.length>150) { alert("Only 150 characters permitted"); g_form.setValue("short_description",g_form.getValue("short_description").substr(0,150)); }