Meeting Invitation notification shows plain text instead of formatted HTML emailIssue Meeting Invitation notification shows plain text instead of formatted HTML email.CauseiCalendar specification does not allow HTML messages and the calendar implementation in ServiceNow is based on the spec at that time. ServiceNow will produce a plaintext output of the meeting invite's message body, which is based on details given in either the message text or HTML field. When using a message HTML field, ServiceNow will convert that into a rough plaintext equal to the meeting invite's message by design. When the HTML gets additionally structured, the less likely representation will look like the original HTML because HTML is a lot more expressive.ServiceNow cannot control how a mail client chooses to treat newlines.ResolutionThe next best approach would be to use just plain text mode. This eliminates the HTML-to-text conversion from occurring and improves the output for the notification. Another possible workaround would be to include a tag in Vcalendar called "X-ALT-DESC" to format the notification in HTML; however, a few aspects may not render as expected.