Agent Workspace contextual search not returning results for the short descriptionIssue In agent workspace, when user has opened an Incident and it has some short description, and then the user is clicking on Agent assist to get relevant incidents with that short description, no results are showing up. CauseThis is the contextual text search function in its core, so enable Text search debug to find more about it. The common cause is that the keyword or the short description for the incident, for which Agent Assist is trying to fetch data, is a stop word. Hence it is not returning any results. If it is a stop word, below log will appear. So make sure to go to Text index table, open for the table (open task, if it is an incident from where the issue is happening), and search for the word in the Automatic Stop words related list. other (not gif, sql)08:52:15.737 TSFalseQueryTerm ResolutionOpen the Stop word entry(ts_index_stop table) and mark the record as 'Not a Stop Word'.