Knowledge notifications are not sent for approved & rejected articlesIssue The OOB notifications KM: Article approved for publish & KM: Article rejected for publish are both in the system, but do not fire when an article is published or rejected for publishing. As a result, the end user is unable to receive approved and rejected email notifications. ReleaseAll releases. CauseThere is no workflow context attached to this knowledge record. Custom workflow, and not OOB. Since there is no "Create Event" on the workflow, the notification is not being sent, hence the event used - knowledge.approval.approved is not getting triggered.ResolutionAdd "Create Event" activity to the custom workflow and ensure that there is a workflow context attached to the knowledge article.