"IS NOT" condition doesn't filter out results when used with "OR" operator


When using the condition builder (e.g. creating a Notification) to filter out specific results, the "IS NOT" condition doesn't work as expected when used along with an "OR" operator.


This is not a ServiceNow issue, there's a flaw in the logic with double negatives and OR operator.


Use AND instead of OR. With that, you will ensure that the result will contain all "callers" except XXX and YYY.

Additional Information