Carriage return (new line) in a multi-line variable example textIssue When having a multi-line catalog variable, we can add to it an example text, which guides the user with what he has to enter in the field. Something like this: But what if we want to insert a multiline example text, which will appear like the following? CauseSince the field is shown as a single-line input, it will not receive a carriage return character. If we press the Enter key, it will do nothing.ResolutionIn order for it to work, we will have to make the Example text field shown as a multi-line field. As we can see in the following documentation: Field types For 255 characters or less, the string field is a single-line text field. Anything 256 characters or over appears as a multi-line text box. This means that it will be enough to increase the size of the Example text field in one character, so it will appear as a multi-line text box, which will allow us to use the Enter key for creating a new line. This will be shown properly both in the Service Portal and in the back end view.