HTML type variables are not shown in 'Ticket Fields' widget in Service PortalIssue Assume we have a Record producer that contains an HTML variable. After submitting the record producer through Service Portal, the user is redirected to 'ticket' page in Service Portal. This portal page contains the OOB widget 'Ticket Fields' which shows the list of variables submitted by user while submitting the record producer under Options. Check the below screenshot. But in this screenshot, it is evident that the HTML variable associated with the record producer is not shown.CauseThis is expected behavior and the 'Ticket Fields' widget by default doesn't show specific variable types like HTML, Label, Break, Macro, UI Page, Macro with Label, Container Start, Container End, Container Split from getting displayed.This is expected behavior and working as per design. The widget 'Ticket Fields' has the following in line no.37 of HTML template where an angular filter hides certain variable types:=====================================<div class="m-b break-word" ng-repeat="variable in data.variables | filter:{visible_summary:true}">=====================================ResolutionIf you do not want this behavior and still want to show variables like "HTML", you can clone this widget and remove the angular filter.Simply replace the line no.37 with the following:===================================== <div class="m-b break-word" ng-repeat="variable in data.variables>=====================================But this would cause the HTML (source-code) to appear (like below) in the ticket fields which is again not a good user experience. Related LinksCustomers can remove the angular filter 'visible_summary' if they would like to display all variables types under Options in the 'ticket' page of Service Portal.