ServiceNow Configuration Management Database (CMDB) Landing Page - Support and Troubleshooting

ServiceNow Configuration Management Database (CMDB) Landing Page Contents Overview CI Class Manager CI Relationship CMDB Identification CMDB Reconciliation CMDB Health Dashboard Query Builder CMDB Baseline Asset to CI Sync Table Management CMDB Troubleshooting Hardware Asset Management

1. Overview Product Docs Configuration Management Database CMDB Overview CMDB Strategy and Planning CMDB schema model 2. CI Class Manager Product Docs CI Class Manager Knowledge Articles Failed to load label' error displayed while opening Compliance in CI Class Manager Unable to view Columns section of a CI in CI Class Manager When searching for a Class in Ci Class Manager, the class is not available in the search list CMDB CI Class Manager: The list of Class names in the Hierarchy, and along the top of the form, are no longer Translated since New York CI Class Manager showing Class DB names instead of Class Labels 3. CI Relationship Product Docs CI relationships in the CMDB Knowledge Articles Fixes and performance improvements implemented for Relationship Formatter How to identify and delete duplicate CMDB CI Relationship records, or ones that have orphan or missing parent/child relationships CI relations formatter is not displaying upstream relationships Azure Discovery not creating "Virtualized by:: Virtualizes" relationship CI relationship formatter error - Maximum relationship limit has been reached and not relations are shown on the formatter The Save and Exit buttons of the CI Relationship Editor are Greyed Out - Why and how to Fix it CI Relationship editor page fails to load and throws error "Maximum execution time exceeded" Hyper-V discovery creating "empty" relationships 4. CI Identification Product Docs CMDB Identification CMDB identification rules Identification Inclusion Rules Enhanced IRE CMDB Identification rules explained IRE error messages Knowledge Articles Identification Engine MISSING_DEPENDENCY error CMDB Identification Error: Missing mandatory field How to configure SCCM Import to use IRE (Identification and Reconciliation Engine) and Datasource Precedences ServiceNow discovery, SCCM Integration and IRE (Identification and Reconciliation Engine) CMDB Identification Payload error - "Insertion failed with error Error during insert of cmdb_ci...", where node logs show "FAILED TRYING TO EXECUTE ON CONNECTION" "Duplicate entry 'XXX' for key 'XXX'" [CMDB IRE] How to run the CI identification on demand using the payload Dependent CI identification may pick wrong type of CIs in non-TPP instances. Dot walked queries with .ref_ syntax should use 'INSTANCEOF' query to limit the results to a particular class and its descendants CMDBTransformUtil needs to ignore sys_id=-1 values being passed to it in the map for CMDB Import Transform Maps - No record with sys_id [-1] exist in table 5. CMDB Reconciliation Product Docs CMDB Reconciliation Knowledge Articles Reconciliation Rule doesn't work. Discovery source does not update an attribute, even if the "Apply to all attributes" is ticked Reconciliation Rules are not working for ESX Servers. An example is location field update by discovery even with a reconciliation rule Several reconciliation definition applied to some class in ServiceWatch source, but not in ServiceNow source, hence might be blocked for change when running Horizontal Discovery [CMDB\Reconciliation] How to set reconciliation precedence rules for Import set or custom data sources How to configure SCCM Import to use IRE (Identification and Reconciliation Engine) and Datasource Precedences 6. CMDB Health Dashboard Product Docs CMDB Health Dashboard Knowledge Articles Widget 'CMDB Health Group List' breaks full page rendering when placed at the top of a dashboard / homepage CMDB Health Inclusion Rules cannot be applied to the duplicates metric CMDB Health Dashboard shows negative values CMDB health Dashboard: "Relationships not compliant with suggested relationships" calculation CMDB Duplicate CI Remediator fails to delete duplicate Serial Number records, if cmdb_serial_number has Auditing turned on CMDB Health - Duplicate Metric - algorithm Adding more than five (5) relationships in a CMDB health orphan rule is not allowed CMDB Health Dashboard - When creating Orphan Rules, number of relationships and the relationship depth has limitations How to prevent a child CI classes from inheriting parent recommended field rules for CMDB Health calculation Discovery_source field is switching between "unknown" and empty values 7. CMDB Query Builder Product Docs CMDB Query Builder Domain separation in Query Builder Export-Import a CMDB Query CMDB Query Builder properties Knowledge Articles CMDB QUERY BUILDER "Load all results" not working Schedule for a CMDB query is not generating emails CMDB Query Builder returns incorrect results when 2nd level relationships are involved [Query Builder]'Display relationships in result' does not work as expected 8. CMDB Baseline Product Docs Baseline CMDB Knowledge Articles CMDB Baseline Life-cycle, Best practices, and Diff Formatter Troubleshooting CMDB Baseline doesn't update/capture the changes made to the fields of CI Enabling CMDB baselines on your CI record 9. Asset to CI Sync Product Docs Asset and CI management Knowledge Articles Why was no Asset created when a new CMDB CI record was inserted? Asset CI Field Mapping form does not prevent adding mappings that are already covered by the Install Status- and Hardware Status-specific Mapping tables 10. Table Management Product Docs Delete CIs for a CMDB class Table Rotation 11. CMDB Troubleshooting [CMDB CI Payload Debug] How to check the data/payload being sent to IRE and check the issues with the payload [CMDB - IRE] How the CMDB Identification and Reconciliation Engine works when passing a CI (as payload) to the createOrUpdateCi() 12. Hardware Asset Management Product Docs Asset-CI mapping and synchronization Knowledge Articles [Asset Management] Delete UI action on alm_hardware/asset table records is not working on few set of records after upgrade to Orlando [Asset Management] Models not showing up on model field while creating a new asset. The reference pop-up show no models on asset.model. Activity formatter does not show changes to fields on alm_asset or CMDB records. Why are two assets being created for a single CI creation? Why were Multiple Assets unexpectedly created at the same time by the same user Easy Import does not allow inserts to the [alm_asset] or [alm_hardware] tables when Excel or CSV file contains Model or Model category attributes are in Excel files