Order Guide error "Order Guide has no items to order" - Support and Troubleshooting

Order Guide error "Order Guide has no items to order" Description When a user navigates to an order guide and submits a particular catalog item, the order guide displays the following error message: "Order Guide has no items to order".

Release or Environment New York Patch 5

Cause Group member(s) for the affected User Criteria is/are not set up correctly. You will notice that the group is associated with a sys_id instead of an actual user group name.

Resolution Steps:

Navigate to user_criteria.list Open the required user criteria record and configure it with the correct user group, as per business needs