Pre-select a Knowledge Base in the dialog (UI Page) "Knowledge > Articles > Create New" - Support and Troubleshooting

Pre-select a Knowledge Base in the dialog (UI Page) "Knowledge > Articles > Create New" Issue Most articles are in the "Customer Service" knowledge base, and user want this knowledge base pre-selected when navigating to the dialog "Knowledge > Articles > Create New"

Release New York +

Cause This is a Customization of the "Create New" Module & modify the URL

Resolution Go to Knowledge > Articles > Create New->Edit

Replace the link withURL: /kb_knowledge_create.do?&sysparm_stack=no&sys_id=-1&sysparm_collection=kb_knowledge_base&sysparm_collection_key=kb_knowledge_base&sysparm_collectionID=7926d5dd1bff80501c6443f8bc4bcb71 This will allow you to go to the which KB Base you want (Replace sys_id as needed)

This is a sample customization and should be tested in Development first.