NewYork - "None" in the dropdown is not translated to Japanese - Known Error

NewYork - "None" in the dropdown is not translated to Japanese Description NewYork - "None" in the dropdown is not translated to Japanese

Steps to Reproduce

1. Install "I18N: Japanese translations" plugin 2. After installing plugin, open any incident and note that Contact Type field is "None" by default 3. Go to Settings -> General 3. In Language field, select "Japanese". Notice that the "None" value in Contact Type is NOT translated to Japanese

Workaround This behavior could not be reproduced on OOB instances. It could be due to a customisation or a missed upgrade on a particular instance, or a not fully known or documented design. If you are experiencing this problem, contact ServiceNow Technical Support .