User Criterias not working on catalog itemsIssue User Criteria not working on catalog itemsCauseOld legacy entitlement script (eg : Available for Service offering ) is getting used so user criteria not working as expected. It's not allowed to use old old legacy entitlement script along with user criteria.ResolutionRemove the legacy entitlement script eg: Available for Service offering records.Clear cache via cache.do With new version, it's recommended to use "user criteria" instead of old legacy entitlement script.User criteria should be used alone, not with any other configuration.If the customer has any other additional requirement which is not covered in basic user criteria, then they need to write a custom script in scripted user criteria.