Time Sheet Portal does not show the Recall option for specific Time Cards - Support and Troubleshooting

Time Sheet Portal does not show the Recall option for specific Time Cards Issue Time Sheet Portal does not show the Recall option for specific Time Cards

Resolution This was happening due to a customized "Time Card Grid" Service Portal Widget (sp_widget). Once this is reverted, the option will display and function properly.

To do so, follow the steps below.

Next Steps:

1. Navigate to Service Portal > Widgets 2. In the "Name" column search for "Time Card Grid" and go to the record 3. In the Versions related list, right-click the most recent record with the Source of "System Upgrades..." 4. Select "Revert to this version" 5. Select OK when prompted