Emails sent to the instance are not showing up in the sys_email tableIssue Sometimes, if you send an email to an instance, you may notice that you're not seeing that email being received on the instance. This article covers one cause for this issue and assumes that email receiving is enabled on the instance and the email was sent to the correct mailbox. For example, if the instance is configured to use the 'ServiceNow POP3' email account, emails should be sent to <instance-A>@service-now.com.CauseThis may happen if there are multiple instances for the same company/account and if another instance has the exact same Email Account configuration as the instance you're sending an email to, then the emails sent to <instance-A>@service-now.com can be seen on instance-B if the instance-B has an email account with username 'instance-A'. Essentially, this causes instance-B to fetch all emails from the mailbox <instance-A>@service-now.com. ResolutionLogon to all instances that may have a clone of the instance where the issue is occurring.Navigate to Email Accounts and if there is an account connecting to <instance-A> mailbox, disable it. You need to make sure all instances connect to different mailboxes. If there is more than one instance connecting it to same mailbox, this issue will occur.