Notification Preferences not working for CC mailsIssue Notification Preferences are not getting considered for email address in CC or BCCResolutionThe ability to add an email address to the CC column allows for the addition of any email address, without the requirement that it be linked to a valid ServiceNow user profile.Notification settings for these email addresses are ignored because the CC and BCC fields' email addresses are just strings and not references to actual user records.When adding a user to the CC field with the addAddress() method, this is the anticipated behavior.Related LinksCC in the email notification not working