Using "Update with changes from CMDB" on an application service after adding the first entry point manually will delete the manual entry point


Description

Using "Update with changes from CMDB" on an application service after adding the first entry point manually will delete the manual entry point

Steps to Reproduce

1. Create an application service and add a manual CI as an entry point.
2. Click on "Update with changes from CMDB".
3. The service becomes empty.


Workaround

(If you are able to upgrade, review the "Intended Fix Version" section below to determine the versions that have a permanent fix.)

Workaround: create a CI relation with the service as parent and the entry point CI as child. CI relation type does not matter.

 

For example:

1> Open cmdb_rel_ci table

2> Click on New button

3> Pick the application service as parent, pick the entry point CI as child, select type "Use End Point To::Use End Point From" (note you can use any other type)

4> Click on Submit

5> On the application service, try "Update with changes from CMDB" again

 


Related Problem: PRB1385593