How to properly re-install slack Now Actions application - Support and Troubleshooting

How to properly re-install slack Now Actions application Summary Scope of this article is to describe how to properly reinstall Slack Now Action application.

Release New York and later

Instructions

Step 1 :

Remove all the records from below table which belong to "Slack" Provider, do not remove records belong to other Provider such as "Microsoft Team" Provider.

messaging_application hash_message_verification token_verification message_auth messaging_channel provider_user_map

Step 2 :

Clear out any residual from old slack workspace

Step 3 :

Install Now Actions application from ServiceNow instance by

System Notification > Messaging Integration Configuration > Install

Related Links Check that you do not see the following error message when sending a message. If you do, it means Slack Now Actions was not reinstalled correctly.

Error messaging: component="Event Endpoint" provider=slack origin=messaging teamId=xxxxxxxxx messaging application not found: no thrown error com.glide.ui.ServletErrorListener