Password reset functionality is not working getting error "Sub workflow does not exist" - Support and Troubleshooting

Password reset functionality is not working getting error "Sub workflow does not exist" Issue The instance is configured to use the Password Reset Application functionality but reset functionality is not working. On checking the newly generated Password reset Request, we see the " Sub workflow does not exist " error.

Cause The environment here is a domain separated environment. The Password Reset Workflow field of AD Credential Store has reference to the "Password Reset -AD" subflow of Global Domain. While opening the record from (i) button it says "Record does not exist"

Resolution To replace the invalid reference and fix the issue follow the below steps.

Connect to the Sub Domain from Domain Picker. Navigate to Credential Store and Open the AD Credential Store record. Clear the field and click on the Search Icon beside the "Password Reset Workflow" field. In the new window, search and select the "Password Reset - AD" Subflow. Save the Credential Store Record.

After making the change, Password reset application works smoothly without any issue. Note : The issue is with the subflow reference and not with the domain. The AD Credential Store used is from Global Domain only and there is no domain-specific Credential Store Type.