Not all the expected To-dos are listed in the 'Open' or 'Completed' tabs on the 'My To-dos' page on Employee Service CenterDescriptionYou might encounter an issue where not all the expected To-dos are listed in the 'Open' tab on the 'My To-dos' page on Employee Service Center. You might notice a discrepancy in the number of To-dos displayed in the 'To-dos' pill on the ESC header and that of the to-dos actually listed in the 'Open' tab on the 'My To-dos' page. Release or EnvironmentAll releases.CauseThe Widget "HRM Todos Summary" [hrm-todos-summary] is used to display the 'My To-Dos' list on the "hrm_todos_page" ESC page:https://instance_name.service-now.com/nav_to.do?uri=sp_widget.do?sys_id=bdc676957317130030f331d7caf6a74dThis widget calls Script Include "todoPageUtils", which contains the logic behind what data is returned:https://instance_name.service-now.com/nav_to.do?uri=sys_script_include.do?sys_id=fb5a924473b7130030f331d7caf6a764 This Script Include limits the total number of to-dos for the sum of all tabs to 300 by default. See line 7: todoPageUtils.LIMIT_TOTAL_TODOS = 300; // Limit of the total number of to-dos for the sum of all tabs Because of the way the To-Dos are sorted, if the user has more than 300 total To-dos, some of the 'Open' To-dos might not be part of the first 300 records being returned, hence they might not be displayed. It's worth noting that the 'To-dos' count badge in the portal header does not have this issue because the SQL query behind it is a simple COUNT aggregate, which is less impactful with respect to performance because it does not include any actual to-do data.ResolutionA simple solution would be to edit Script Include todoPageUtils and set the above limit (todoPageUtils.LIMIT_TOTAL_TODOS) to a higher number. However, it is not recommend setting it too high, to avoid any potential performance issue when loading the page. NOTE that some Restricted Caller Access [sys_restricted_caller_access] records might get invalidated after editing the Script Include "todoPageUtils"; if that's the case, make sure to set their status back to 'Allowed'. --- A better solution would be to update the To-do configurations [sn_hr_sp_todos_config] that represent "closed" tasks to limit the number of completed to-dos being queried: https://instance_name.service-now.com/sn_hr_sp_todos_config_list.do?sysparm_query=&sysparm_view=