<h2>Request confirmation page blank on ITIL View - Uncaught ReferenceError: catalogHistory is not defined</h2><br/><div style="overflow-x:auto"><article><div ><h3 >Description</h3><section><ul style="list-style-type: square;"><li>On ordering a catalog item (after clicking order now), the confirmation page is blank on ITIL View.</li></ul></section></div><div ><h3 >Release or Environment</h3><section><ul style="list-style-type: square;"><li>New York Patch 4 Hot Fix 2</li></ul></section></div><div ><h3 >Cause</h3><section><ul style="list-style-type: square;"><li>In sc_layout table the layouts<br />1. Cart Preview Screen (Two Step)<br />2. Order Status Screen<br />were made active=false, hence the macros were not loaded and the screen was blank.<br /><br /></li></ul></section></div><div ><h3 >Resolution</h3><section><ul style="list-style-type: square;"><li>Revert the Order Status Screen to true.</li></ul></section></div></article></div>