Clone request is stuck in Requested State!!Issue When a clone is requested to happen from source instance over target instance, it will be stuck in requested state and never starts. Check for the property in the source instance "glide.db.clone.allow_clone_target" and notice the value is set to 'true' but still clone does not start.CauseThe reason why the the clone can not be progressed is because below CloneAPI Script Include would have been customized: https://<instance_name>.service-now.com/sys_script_include.do?sys_id=f595e0101b23100081599e3bcc071392ResolutionThe clone function is reliant on the following call to be successful. var cloneId = current.sys_id;new CloneAPI().scheduleInstanceClone('clone_instance', cloneId); Compare the above "CloneAPI Script Include" and revert back to out of box version if there are any customizations then reschedule a clone.