Certain users can not initiate Connect chat messages but can only receive themIssue Certain users are unable to initiate Connect Chat messages, but can receive them. These users may also have issues accepting chats from Connect Support queues.ReleaseAll releasesCauseLive Profile may be corrupted.ResolutionTo resolve this, delete the user's Live Profile record. Then, have the user log out and back in, and initiate a Connect chat.