The "request.approval.inserted" is not getting triggered when a new requested item is submittedIssue The "request.approval.inserted" is not getting triggered when a new requested item is submitted, instead, "approval.inserted" is being triggered. ReleaseAll releasesCauseExpected behaviorResolution- Current behavior: Event "approval.inserted" is triggered and user is expecting "request.approval.inserted" to be fired.- Business rule responsible : Approval Events (Task)- The workflow which is responsible for generating Approval records is on RITM (Requested Item) record. The approvals are associated to RITM records.- If carefully reviewed, the event "request.approval.inserted" is triggered only when approval records are generated on REQ records. - The event "approval.inserted" is triggered for RITM approval records. - Hence, in this case, user was expecting the "request.approval.inserted" event to get triggered even when RITM approvals are created. This event will only trigger for REQ approval records. - If you would wish to change the behavior, customize the business rule as per your business requirements. - Please try this solution in subprod instances