COVID-19 Landing Page <!-- p { font-size: 12px; line-height: 14px; margin-top: 5px; margin-bottom: 5px; } td { vertical-align: top; } ul { padding: 0; margin: 0; } a:link { color: #374d65 !important; text-decoration: none; } a:visited { color: #374d65 !important; text-decoration: none; } a:hover { color: #374d65 !important; text-decoration: underline; } .mainPage { width: 100%; } .newsItem { font-size: 14px; line-height: 21px; } .sectionHeader { font-size: 20px; line-height: 21px; } div.blockHeader { margin-top: 0px; padding-left: 5px; padding-right: 5px; font-size: 20px; line-height: 42px; background-color: #81b5a1; background-position: right; } .blockImage { width: 50px; height: 50px; } .blockComment { padding-left: 5px; padding-right: 5px; font-size: 13px; line-height: 16px; color: #646464; } .blockContent { padding-left: 5px; padding-right: 5px; } .blockDiv { border-collapse: separate; border-spacing: 2px; margin-left: 5px; margin-right: 5px; padding-top: 8px; padding-left: 8px; padding-right: 8px; width: 530; height: 180; border-top-right-radius: 16px; border-bottom-left-radius: 16px; } table.noteTable { border: 1px solid; border-color: #E0E0E0; background-color: rgb(245, 245, 245); width: 100%; border-spacing: 8px; border-collapse: separate; } .title { color: #D1232B; font-weight: ; font-size: 28px; } .innerTable { background-color: transparent; } div.margin { padding: 10px 40px 10px 30px; } --> This article is a quick reference guide to the Knowledge Base articles and additional support resources that cover common Emergency Response Management application issues and topics. Emergency Response Management Emergency Self-Report This workflow helps an employee notify his/her employer that he/she is going into quarantine and when he/she can safely return to work. It provides workflow support for both the employer and employee and enables response teams to track employee reporting. Emergency Outreach During a crisis, this workflow leverages the Now Platform® to help companies connect with employees to assess the impact. Employers can reach out by email to provide information and safety measures and request a response to confirm if employees are safe, and where they are located. Employers can also leverage the Now Mobile App to send push notifications to employees via mobile to get a response. KBs Emergency Self Report creates 2 records, one for employee and one for HR"My direct report's open task" does not have any task under Emergency Self Report DashboardAfter installing the Emergency Self Report (part of Emergency Response Management), roles are not foundHealth status is empty on HR tasks created on Emergency Self report.In the Emergency Self Report Application, 'Requested For' dropdown list shows all users for Managers instead of only the Direct reports Performance issue while loading the 'Emergency Self Report Dashboard' for CoViD app's Known Errors User with roles sn_imt_quarantine.crisis_task_user are not able to submit health status using the Emergency Self Report Dashboard (PRB1393641)Employees having performance issue while loading the 'Emergency Self Report Dashboard' for CoViD app's (PRB1394391)The widget "Submit Update Form" is having issue slowing down the loading of the portal. The widget is from the store app "Emergency self report" (PRB1392996) Documentation Emergency Self Report New York DocumentationSetting Up Emergency Self ReportReport and Track health statuses Store Link Store KBs Push NotificationTroubleshooting push notificationsPush notifications are stuck in Pending statusEmergency Outreach app is not visible in the application navigatorEmergency Outreach push notification "Applet not found. Contact your administrator" Known Errors None at this time Documentation Emergency Outreach New York DocumentationInstalling the appSend and review notificationsReport health status by email or mobile Store Link Store Emergency Exposure Management When a company becomes aware that an employee has been diagnosed with an illness, this workflow helps the employer identify other employees who might have been exposed based on the employee’s meeting history and location. Emergency Response Operations To help companies and governments implement critical workflows for emergency response and crisis management as they manage through COVID-19 KBs None at this time Known Errors Emergency Exposure Management - "Select the start and end date" message never goes away (PRB1392730) Documentation Emergency Exposure ManagementSetting up Emergency Exposure ManagementIdentify potentially exposed employees Store Link Store KBs Emergency Response Operations IMT Portal is Blank Known Errors The header banner of "Emergency Response Operations=>IMT portal" is not visible (PRB1392265) Documentation Emergency Response OperationsInstalling the appSetting up the app Store Link Store Safe Workplace Employee Readiness Surveys The ServiceNow® Employee Readiness Surveys application lets you evaluate the readiness of your workforce to return to the workplace by asking employees to fill in a survey. Employee Readiness Surveys is an application that you install to use with Emergency Outreach. For information about Emergency Outreach and how surveys are sent via outreach notifications, see Emergency Outreach above. Employee Health Screening The ServiceNow® Employee Health Screening application lets you verify the health of employees before they enter the workplace through elevated temperature screening and record-keeping of compliance-related data. Employee Health Screening facilitates employee screening for elevated temperatures as a control to prevent possible infections from spreading in the workplace. Employees are screened, results are recorded, and depending on the results, individuals can be admitted or denied entrance. Administrators can view trends via a reporting dashboard and track the return of employees into their facilities over time. KBs None at this time Known Errors None at this time Documentation Employee Readiness SurveysInstall Employee Readiness SurveysConfigure Employee Readiness SurveysConfigure Employee Readiness Surveys Notifications Store Link Store KBs None at this time Known Errors None at this time Documentation Employee Health ScreeningInstall Employee Health ScreeningConfigure Employee Health ScreeningEmployee Health Screen Dashboard Store Link Store Workplace Safety Management Use the ServiceNow® Workplace Safety Management application to create safer, managed processes for returning to the workplace and staying open. Establish distancing plans, shift assignments, and sanitation scheduling and manage workspace allocation in stages. Workplace PPE Inventory Management Use the ServiceNow® Workplace Personal Protective Equipment Inventory Management application to manage PPE inventory to help safeguard the physical safety of your workforce. Monitor the availability of PPE at different locations, fulfill employee requests for PPE, and track PPE assigned to employees. KBs None at this time Known Errors None at this time Documentation Workplace Safety ManagementInstall Workplace Safety ManagementProviding your workplace dataConfiguring shifts for your workplaceWorkplace Dashboard Store Link Store KBs None at this time Known Errors None at this time Documentation Workplace PPE Inventory ManagementInstall Workplace PPE Inventory ManagementSet up Workplace PPE Inventory ManagementPPE Inventory Dashboard Store Link Store Contact Tracing The ServiceNow® Contact Tracing application helps employers reduce workplace transmission of infectious diseases, such as COVID-19, by identifying any on-site employees who might have been in contact with an affected employee. The employer receives updates about the number of reported cases or symptoms in the location. A list of potentially exposed employees is created from various data inputs, including badge activity for when and how many times an employee has entered a building. Safe Workplace Dashboard The ServiceNow® Safe Workplace Dashboard provides leaders in HR, Workplace Services, and Health & Safety with a complete view of operations. Leaders have visual insight into the status of work sites and employees to determine whether a site is ready to resume a safe operation. The Safe Workplace Dashboard relies on ServiceNow®Performance Analytics Premium features to evaluate and display data that comes from other Safe Workplace applications and the COVID-19 Global Health Data Set. KBs None at this time Known Errors None at this time Documentation Install Contact TracingSet up Contact TracingManage Employee Badge DataManage employee daily contact logsManage cases to follow up with potentially exposed contacts Store Link Store KBs None at this time Known Errors None at this time Documentation Install the Safe Workplace DashboardConfigure Safe Workplace locationsAlert types used with the Safe Workplace Dashboard Store Link Store COVID-19 Global Health Data Set Inform key business decisions regarding employee health and safety by having access to comprehensive COVID-19 data. The data set is updated daily, and it's sourced and aggregated from 4 publicly available data sources. COVID-19 Global Health Data Set includes a geolocation map component that is used in the Safe Workplace Dashboard, and it can be leveraged in your own solutions created on the Now Platform®. KBs None at this time Known Errors None at this time Documentation COVID-19 Global Health Data Set release notes Store Link Store General KBs and Additional Resources Community VideosDomain Separation Support for Emergency Response AppsEmergency Response applications - supported releasesEmergency apps not appearing in instanceACL error in syslog when trying to access sn_imt_quarantine_crisis_task table (Covid App)Safe Workplace Apps Deployment GuidanceEngaging with Employees Deployment Guidance