RITM creation got delayed. RITM creation date does not match with the date user placed a request.Issue An user placed a request for an item along with an attachment on 'date1', but the RITM got created on a future date [lets say 'date2']. According to the "Activities" section present on the RITM record, one can see the attachment was attached on 'date1'. So, why RITM got created on a future date ['date2'] instead of 'date1'. CauseUnfortunately necessary logs were not able to verify whether this user actually submitted the request on 'date1' or not. So, it becomes hard to find the exact cause. ResolutionBut, similar issue is reproducible in an OOB instance when an user while placing a request for an item, uploads an attachment but does not submit the request immediately. Instead, this user takes some time to actually submit the request, in which case, after the request is submitted when you check the "Activities" section present on the RITM, you can see that 'Attachment uploaded' is set to the time when the file was actually attached/uploaded and RITM creation time is set to later time when the user actually placed the request. So, this can be one of the possibility where it appears RITM creation got delayed.