Reporting Analytics in Agent and Now Mobile App - Support and Troubleshooting

Reporting Analytics in Agent and Now Mobile App Issue In the New York version of the mobile apps, analytics can be viewed via web view dashboards from Service Portal.

Release Orlando

Cause Need to track user actions.

Resolution In Orlando, both the NOW and Agent mobile app analytics should be available with w/ Appsee integration. The Mobile Analytics plugin (com.glide.mobile.analytics) integration.

Mobile Analytics

Related Links Note: Mobile Analytics is not supported for on-prem instances.

https://docs.servicenow.com/csh?topicname=mobile-analytics.html&version=latest