Activating com.snc.incident_management plugin does not introduce the new state model for incident table. - Known Error

Activating com.snc.incident_management plugin does not introduce the new state model for incident table. Description After activating 'Incident Management - Core' plugin, if you do not get the new state model it is because the state choices are at a dictionary level and therefore not applied as the incident table already exists on the instance.

Steps to Reproduce

Activate 'Incident Management - Core' plugin.

The state choices does not contain the new state model choices.

Workaround You can follow the below workaround to get the new state choices -

Goto sys_choice.list Import the attached sys_choice_incident_state.xml file This will import the new state choices on you instance.

NOTE - You need to activate 'Incident Management - Core' plugin before importing the sys choices to get the functionalities related to these states.