Activating com.snc.incident_management plugin does not introduce the new state model for incident table. - Known Error

Activating com.snc.incident_management plugin does not introduce the new state model for incident table. Description After activating 'Incident Management - Core' plugin, if you do not get the new state model it is because the state choices are at a dictionary level and therefore not applied as the incident table already exists on the instance.

Steps to Reproduce

Activate 'Incident Management - Core' plugin.

The state choices does not contain the new state model choices.

Workaround This problem has been fixed. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.

You can follow the below workaround to get the new state choices -

Goto sys_choice.list Import the attached sys_choice_incident_state.xml file This will import the new state choices on you instance.

NOTE - You need to activate 'Incident Management - Core' plugin before importing the sys choices to get the functionalities related to these states.