Abort action / invalid insert whilst creating a sn_imt_quarantine_crisis_task recordIssue Abort action / invalid insert whilst creating a sn_imt_quarantine_crisis_task record.ReleaseAllCauseExpected behaviorResolutionAs per OOB, a record in sn_imt_quarantine_crisis_task table can be created a user ONLY IF no record for that user exists in that table.The logic behind this is if a record already exists for the user, the record should be updated with the new status AND NOT create a new record every time the status changes.If you wish to create multiple records for the same user with a different status in the sn_imt_quarantine_crisis_task table, you will have to deactivate the business rules that check this.The business rules are: Check for existing same Health Requests: https://<instance_name>.service-now.com/nav_to.do?uri=sys_script.do?sys_id=c42958e8dba38410f7c19c76db9619aaUpdate existing user's status: https://<instance_name>.service-now.com/nav_to.do?uri=sys_script.do?sys_id=26926749db27081050619474db961924 Please test this thoroughly in your sub-prod before implementing it in prod.