Virtual agent chat bot doesn't return expected catalog item when entered the catalog item name in chat.DescriptionWhen entering the name of a catalog item in the Virtual Agent chat, the catalog item is not appearing even though the utterance is present and it is mapped to the proper entity. CauseThis issue might be caused if the utterance isn't trained properly. It can also happen when the utterance is not properly mapped with the entity. Other then that, this issue may occur, if the utterance is a stop word. In case the utterance is a stop word, VA chat will not be able to find the catalog Item. If the utterance and entity both are configured properly but still the catalog is not appearing in VA chat, do a global search with the utterance as the keyword. In case of a stop word, no catalog item will be returned as a search result and Stop Word related error message will appear on top of the search result page. ResolutionTo resolve this issue (If it is related to Stop Word): Go to the text index table.Open the required/parent record. For a catalog, it is sys_metadata. Similarly for the incident, it will be task.Change the stop mode for the word(Utterance) 'not a stop word'. Additional InformationIf it is changed from 'Index but do not Query', then immediately after changing, the result will appear in VA chat. It the stop mode was changed from 'Neither index nor query', then regeneration of text index is required for that particular/individual table alone.