The MID Server log shows AMB channel Connection is not successful with an Illegal character error.
The following error message can be seen in the agent logs:
03/05/20 13:39:07 (877) ECCQueueMonitor.40 WARNING *** WARNING *** Reconnecting AMB channel..
03/05/20 13:39:07 (877) ECCQueueMonitor.40 Initializing AMB client...
03/05/20 13:39:07 (877) AMBClientProvider Connecting AMB client to instance...
03/05/20 13:39:07 (877) AMBClientProvider SEVERE *** ERROR *** AMBClient exception when instantiating a AMBClient. Connection is not successful
com.snc.glide.amb.AMBClient$ProxyBuilderException: java.net.URISyntaxException: Illegal character in hostname at index 15: http://host_name:8080
Caused by: java.net.URISyntaxException: Illegal character in hostname at index 15: http://host_name:8080 //index 15 is the underscore
After upgrades to Orlando
The most probable cause for this issue is because of using underscore "_" in the proxy hostname and this is considered illegal since Orlando release.
The solution to the issue would be either of the following:
RFC822 defines this as an illegal character. The recommended solution would be to correct the hostname to a legal one.