Agent not getting Connect chat audio notification while on $c.doDescriptionAgent not getting Connect chat audio notification while on $c.doSteps to Reproduce 1. Login as agent and go to $c.do and close rest of the windows.2. Login as end user in another window and initiate a chat.3. Notice that "agent" is not receiving any audio notifications.4. Go back to the agent window and try with a new chat from end user.This time Agent will get audio alert.WorkaroundAs per the change in default chrome behavior/setting, the audio will be played only when the "User has interacted with the domain (click, tap, etc.)". This is detailed in the following chrome document: https://developers.google.com/web/updates/2017/09/autoplay-policy-changes#new-behaviors However, on Connect/Agent chat, we can allow the audio play without user interaction on the window using the Site Settings provided within Chrome Settings, following are the steps to do this setting, On the chrome, url tab enter below string and hit enter,chrome://settings/content/sound2. It will display the sound settings section3. Under the Allow section, check whether your ServiceNow instance website is added and make sure it is not included in the Mute section.4. Then click on the website showing under allow section and just verify the sound setting is set to allow as shown in the below attachment, Related Problem: PRB1377828