Inactivity Monitor for Customer Service ManagementDescriptionYou're trying to set up the inactivity monitor for customer service management (https://docs.servicenow.com/csh?topicname=t_SetAnInactivityMonitor.html&version=latest) and according to the documentation it should work on any Task record.You set up a rule, that triggers the event "sn_customerservice_case.inactivity" which is fine and work as expected, but then there such a event does not exists in the event registry so you cannot create neither notifications or script actions related to that event.Is this something you missed in the platform or is it the expected behaviour and inactivity monitor should only be used in ITSM?Steps to Reproduce:1. Set an inactivity monitor for Case table2. Event is fired (ok)3. Cannot create any notification or script action related to the event since event is not present in event registry tableCauseThis is currently the Platform Design.OOB our Product Team has not noted a common use case for Customer Service application hence the monitor and its event for sn_customerservice_case is not shipped OOB.However as Inactivity Monitor is a generic platform feature that can be used with any table extending task, any customer can create the event "sn_customerservice_case.inactivity" in the registry and setup notification or script action.ResolutionPlease reference the below documentation to implement this.An admin can always follow this documentation (https://docs.servicenow.com/csh?topicname=t_RegisterAnEvent.html&version=latest) to create an event which is documented along with Inactivity Monitor creation. Our Product team will consider the use cases and will evaluate to see if this requires to be a product feature in future releases but since Inactivity Monitor can be configured declaratively by any customer wanting to use this feature on Case, it is not being considered to be provided OOB for now.