Group Approval value is not updated properly when using "WorkflowApprovalUtils().cancelAll();" API - Support and Troubleshooting

Group Approval value is not updated properly when using "WorkflowApprovalUtils().cancelAll();" API Issue Group Approval is set to 'Approved', when one of its approval records are in 'Approved' state while using "new WorkflowApprovalUtils().cancelAll(gr);" API

However, all the approval records are being set to 'Cancelled'

Release NewYork

Resolution To fix the issue, the following changes needs to be made as mentioned in the steps below:

1. Open script include WorkflowApprovalUtils 2. In method setAllApprovalsByTask (line 38) swap both lines as below:

setAllApprovalsByTask: function(/*GlideRecord*/ target, approvalState, /*optional*/ comment) { this.setUserApprovalsByTask(target.sys_id, approvalState, comment, []); this.setGroupApprovalsByTask(target.sys_id, approvalState, comment, []);

},

3. Save the record