Duplicate SysID when submitting a requestIssue When someone submit a request, it shows a error message from duplicate sys_id. It happens in both ServicePortal and in ITIL (Information technology infrastructure library) view. example: Unique Key violation detected by database ((conn=18664) Duplicate entry 'bb29d8831bab00102f2176295b4bcba2' for key 'PRIMARYCauseThe run script inside the workflow on sc_request table has current.update()ResolutionWe do not recommend to use current.update inside the workflow. All changes into current automatically update on the workflow.