Events genereated/collected from PRTG connector has incomplete "additional information".Issue Events generated/collected from PRTG connector has incomplete "additional information".CauseThis is a known issue and the most probable cause for this is that the mid server script include "PrtgEvents_JS" has some issues and needs to be corrected.ResolutionTo fix this issue we will need to change the mid server script include "PrtgEvents_JS". /ecc_agent_script_include.do?sys_id=9a6b185d0ffc030046354cace1050eab& We need to use the xml script "ecc_agent_script_include_9a6b185d0ffc030046354cace1050eab.xml" attached to the case which has the correct script.