Agent Workspace - Agent Assist Attach and Helpful KB actions are not working


Description

Agent workspace - Attach and Helpful UI Action are not linked to the result of the knowledge article in Agent Assist

Under Agent Assist - find a KB article result linked to the record:

Inspecting the browser developer tool on the page:

There is an "Uncaught ReferenceError" in console log 

 

Cause

There are two script includes with the same name, "cxs_knowledge" on the instance

Resolution

There should be only one script include named cxs_knowledge on the instance.

Disable the custom/duplicate script include which has same name: cxs_knowledge

Or merge the custom script with the OOB script - cxs_knowledge if that is needed.